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Be the Engineer of Your Career: The Court Reporter That Could

May 2, 2022 By Lynette Mueller Leave a Comment


So, I’m a brand-new grandma to a sweet little baby that is exceptional in every way! The words “planner” and “organizer” applies to me, for sure. My love of books, I’m hoping, will be transferred to my granddaughter.

With that plan in mind, I headed to the attic searching for age-appropriate baby toys and especially books for my little darling! Those attic boxes contain lots of special memories from my two children — yep, I’ve kept those treasures all these years. 

An expansive library is so important for the little ones to help with social development and thinking skills and carries forward through adulthood. Books improve their language skills by copying sounds, recognizing pictures, and learning words. As court reporters, the love of reading also aids us in our journey to continue to expand our knowledge base and, ultimately, dictionary building.

I ended up finding a great little book titled “The Little Engine That Could,” authored by Watty Piper, to add to Kai’s collection. The message of this book and the illustrations are sure to capture my granddaughter’s attention!

There are lasting and enduring lessons for children and adults alike throughout this story. Court reporters can glean lessons from the Little Blue Engine in order to be the best engineers of their careers! Re-reading this great little book, it makes me pause and reflect on my years of court reporting and our beloved profession. 

NCRA has designated May as Celebrate Certification Month. The month-long campaign is a way for its members to show pride in the certifications they have earned, are working to earn, or are intending to earn. It is also designed to help encourage those who haven’t considered earning one of the Association’s many nationally recognized certifications to rethink their decisions. The campaign offers members the opportunity to share with their clients and potential customers the reasons why choosing a professional who holds one or more professional certifications helps guarantee the delivery of high quality products and services.

The commitment to education and certification by testing ensures that the highest level of professionalism is consistently met. Court reporting has pushed me to soar and reach that next certification (RPR, RMR, RDR, CRR, FAPR).  I have grown and evolved because of this profession and the amazing people I’ve met during my career.  It has helped me conquer my fear of putting myself out there when meeting new people.  My colleagues make it fun to learn together and grow together by finding new and better ways to write short, sharing realtime tips, technology and gadget advice, and much more.:

Lesson No. 1: It’s okay to ask for help

The first engine that’s introduced in our story has a huge load of goodies for the children on the other side of the mountain. It’s a huge load and a job worth doing, even though it’s hard work. All of a sudden, the engine realizes she simply could not go another mile and help was required to complete her task. Court reporters aspiring for that certification or next level may feel that burn-out emotion too. 

Humans are most definitely social creatures and we thrive by being surrounded by friends and family. Search for like-minded court reporters to practice those speed takes and learn those new briefs from professionals that have gone before you. I’ve found that our profession as a whole is chockfull of giving court reporters who are delighted to share their wealth of knowledge and experience. Find that Facebook group designed to share tips, tricks, and briefs to assist you in your speed goal journey! Your certification quest will be less overwhelming and more bearable sharing with other like-minded individuals.

Lesson No. 2:  Be flexible in your goals

The Shiny New Engine had a pretty great job with the latest and greatest equipment and accommodations. As a brand-new student or new professional, you’re full of hopes and dreams of your career and what you want it to be. Sometimes, though, life gets in the way and plans can be derailed in an instant. When hitting that wall and being stalled at a speed level — it has happened to all of us (mine was 180 wpm) — keep pushing yourself and try not to get discouraged. Try some of these tips to help you through that slump.

  1. Read your notes and look for drops and/or hesitations
  2. Perfect those brief form outlines
  3. Find speedbuilding classes online
  4. Focus on accuracy
  5. Find televised trials or the evening news and practice, practice, practice

Remember to be flexible in your steno goals and continually audit them to make sure they are helping you become the court reporter you want to be!

Lesson No. 3: Mentoring and volunteering is essential

The Big Freight Engine thought he was a pretty important guy — he was hauling machinery around like it was nothing. He felt that without him the grownups couldn’t have their books or newspapers to read and he didn’t feel a need to help the other engine that was carrying stuff for the children. 

As professional court reporters, our schedules are hectic and easy to get caught up in our own work lives — depositions, billing, scheduling, trials, and the like. Even though we may get caught up in our day-to-day challenges and duties, we should remember that we can have a huge and lasting impact on our court reporting students and new professionals through mentoring. Mentoring allows people to learn from one another, providing a path to knowledge transfer. As experienced court reporters with several initials behind our name, we have an obligation to share knowledge and insights, as well as offer guidance, to someone with less experience. NCRA and state associations have formal mentoring programs available for this very purpose. Look into them or find a student in your area to guide them through their education. 

I’ve gained much satisfaction by donating my old writers to a student just starting school. Did you know you can donate your writer to the A to Z program? Our state has been very active in teaching an A to Z program. Perhaps yours does too! Think about volunteering in one of these worthy programs and look at our profession through the shiny face and lens of a brand-new student. So worth it!

Another way to share your knowledge and experience is to volunteer for committee service to NCRA and/or your state association. Being the introvert I am, it was hard for me to volunteer for a committee. One of my best court reporter friends pushed me to serve on a committee and to start writing articles for the JCR, and my life has been changed forever!  He has pushed me to heights I never could have imagined just ten years ago. There are so many benefits of volunteering:

  1. Provides a sense of purpose 
  2. Provides a sense of community
  3. Helps you meet new friends
  4. Increases my social skills — yes!
  5. Improves self-esteem
  6. Provides job prospects and valuable networking opportunities

Remember, court reporters, the most important phrase from this beloved children’s book and you will be on your way to the most rewarding career of your life:  “I think I can. I think I can.”

Filed Under: Lynette's Blog Tagged With: certified court reporters, court reporters, NCRA, Professionalism, technology

Lessons learned from the pandemic

March 14, 2021 By Lynette Mueller Leave a Comment

1. Family ties are more important than ever before.   

There’s been so much devastation during this past year because of the pandemic, and it brings a huge reality check to our personal lives. Reflection and introspection are top of mind during these days staying at home.

According to a  CDC report from last August:

The coronavirus disease 2019 (COVID-19) pandemic has been associated with mental health challenges related to the morbidity and mortality caused by the disease and to mitigation activities, including the impact of physical distancing and stay-at-home orders.

Family is my top priority always but now more so than ever.  Last year at the beginning of the pandemic, my husband and I started being intentional about staying in touch, via FaceTime, with my husband’s parents. Every Friday after work, they look forward and count on us to FaceTime them.  My husband’s mom recited an exchange with her doctor during one of her visits. It went something like this:

Doctor: “How are you doing mentally? Do you find that you’re experiencing depression lately?”

Dean’s Mom: “Not at all! Our kids call us every Friday on FaceTime and it’s like they’re in our living room.”

2.  We are all heroes during this pandemic! And court reporters especially play a vital role to keep cases moving forward.

I’ve always maintained that reporters are a resilient lot — the pandemic has proved it time and time again that we are. We’ve always been faced with challenges from the beginning of our career, albeit on a totally different scale now. Because we were able to pivot during this past year, we were able to survive rather than sustain a huge financial loss for us and our families!

The art of pivoting is invaluable. You need to have the ability to pivot and find a solution at any given moment. – Anthony Langone, Marbaloo Marketing.

3.  Our state and national organizations play a vital role in a court reporter’s life and we need to continue to support them and each other.

Our profession is definitely one that is technologically savvy! I’ve been doing remote depositions for over ten years for mostly out-of-state clients. Of course, today the remote proceeding, in some form or fashion, is now prevalent for the legal community. Our stenographic skill is one that not everyone has the capability or drive to do — we are amazing! — and the service we provide is invaluable. Because of our technological knowledge and skill, it’s no wonder that we as a profession pivoted almost effortlessly when the pandemic struck earlier this year. Our state and national organizations were there with us every step of the way by providing us webinars, articles, and remote conventions to help fast-track us to optimize the remote deposition setups; thus, relieving so much stress on us by providing the pathways to success going forward.

4. Court reporters are flexible with remote reporting while moving away from the in-person experience. 

Because of remote reporting and not as much commute time, we now are more productive with our work than ever before.  The extra time gained by not having to commute can be concentrated on other things and having a healthy work-life balance.  More time to cook, read, craft, and so much more!

One of the very good things as a result of the pandemic? The new babes, of course! Last March and April, I was commissioned to crochet a few blankets for some acquaintances. It is definitely one of my passions, so I thought maybe I could do it as a side hustle. Well, after I was able to coach some of my clients about the beauty of Zoom depositions and the bookings started picking up, I then concentrated on my first love of court reporting and put the crochet on the back burner. I still accept commissions, but it’s not a current focus for me.

5. Strong relationships can make your business! 

My small business was strengthened and survived because of our attorney clients and also our court reporting clients. Some parts of the country adapted and adopted to remote reporting more readily than others when the pandemic hit. Because of our certifications in the tri-state area, we were able to assist our court reporting  partners with their remote deposition needs when they needed it most. I am forever grateful to all of our clients for their support of our small business!

6. Attorneys look to us sometimes to be their personal resource for these remote depositions — and that’s okay. 

This is our opportunity to shine and show the extra value we provide to them with our technological savviness! As the guardians of the record, we court reporters provide an extremely valuable service to the legal community not only with our stenographic skills but also by paving the way for our clients so that they can keep on fighting and working for their clients. The wheels of justice can keep turning because of how resilient court reporters are, rising to each challenge the legal community has faced, and searching and finding truly great solutions these past several months.

7. Sharing my experience and tips re: remote proceedings, along with other members of the NCRA Tech Committee, was my number-one priority.

Here’s a list of some of the articles from the Tech Committee:

Streamtext and Zoom

Basic Zoom Tips, Tricks and Advice

Five tips for looking great in remote depositions

How to optimize internet connections for remote depositions

Handling of exhibits for remote depositions

What states allow remote and/or online notarization?

Conducting meetings and depositions by remote means

Office setups and remote preparation part of downtime

Ask the Techie: Do you need a new chair?

COVID-19: Looking back through the lens

Then, there’s some additional articles about Zoom listed on my blog:

Five Best Mandalorian Quotes for Court Reporters
How Court Reporters Can Overcome Zoom Gloom
Check Your List Twice and Ask for these Zoom Gadgets, Court Reporters!

Filed Under: Lynette's Blog Tagged With: court reporters, court reporting, gadgets, productivity, Professionalism, remote depositions, technology, Zoom depositions

How to make the most of your Black Friday shopping

November 18, 2020 By Lynette Mueller Leave a Comment

With Black Friday happening this month, it’s a good time to think about what is on your wish list. Some deals have already begun!

This article from PCMag, one of my favorites tech resources, has some extremely useful tips for your holiday shopping game.

The ones that stand out to me from this article:

  1. Make a plan and a budget.
  2. Set deal alerts on Slickdeals and Amazon.
  3. Sign up for email newsletters from stores you are interested in.
  4. Try to find free shipping.

Speaking of free shipping, PCMag advises: “Don’t expect that this year, given the increase in online shipping as everyone remains stuck at home. Instead, anticipate a mix of free shipping incentives plus curbside pick-up for purchases made at major retailers (as applicable). We recommend signing up for newsletters now, so that you’ll get notified of any free shipping promotions between now and the end of December. You can unsubscribe after you’re done with your shopping.”

ShopRunner is an option for free two-day shipping that I’ve been using for several years. Shop at more than 100 stores in the ShopRunner network and look for their logo. Be sure to log into your ShopRunner account to take advantage of the free two-day shipping! Once you are signed in, you can choose ShopRunner as the shipping method of your order. Check this list for participating stores. Their membership price is typically $79/year; however, they do run free promotions with some of their partners. Here is a list of their membership options.

Membership Types

American Express

Eligible American Express account holders are entitled to a free lifetime membership courtesy of American Express! By enrolling with this benefit, you will not be charged at any time.

MasterCard

Eligible MasterCard account holders are entitled to a free one-year membership. At the end of the free one-year term, the account will simply expire, and you will not be charged or auto-enrolled.

PayPal

PayPal account holders are eligible for free one-year memberships. At the end of the free one-year term, the account will simply expire, and you will not be charged or auto-enrolled.

Yahoo

Yahoo account holders are eligible for free one-year memberships. At the end of the free one-year term, the account will simply expire, and you will not be charged or auto-enrolled.

Chase

Eligible Chase account holders are entitled to a free one-year membership. At the end of the free one-year term, the account will simply expire, and you will not be charged or auto-enrolled.

Promo

It is free to enroll in a promotional account on shoprunner.com. You will not be charged or auto-enrolled once your free promotional period has ended.

Spend-And-Get

Many retailers offer the option to enroll in a free membership at checkout, based on your spending amount. With Spend-and-Get accounts, you can meet the listed spending threshold simply by shopping at any of your favorite stores across the ShopRunner network. If the spending threshold is met within the first month, you will automatically receive a free one-year membership. Otherwise, the account will simply expire, and you won’t be charged or auto-enrolled.

*Trial memberships

A number of retailers in our network also offer free one-month trial memberships to ShopRunner. It is free to enroll; however at the end of the free one-month term, your account will automatically convert to a paid membership, and the credit card on file will be charged $79 annually.

Check out the NCRA Tech Committee’s recommendations for their Black Friday deals.

Happy shopping!

Filed Under: Lynette's Blog Tagged With: Black Friday, gadgets, NCRA, Tech Committee, technology

Zoom depositions and court reporters: Seven lessons we’ve learned since March

November 7, 2020 By Lynette Mueller Leave a Comment

I wrote the following article on behalf of the NCRA Tech Committee and was published on TheJCR.com.

Your NCRA Board of Directors and Technology Committee were hard at work at the beginning of this 2020 COVID-19 pandemic by creating and presenting webinars and content for our members regarding remote depositions and best practices. Speaking as a member of the Tech Committee, we felt strongly that information, resources, and tools needed to be dispensed quickly to the membership to get court reporters up to speed with our changing environment and our “new normal.”

Here’s a list of some of the articles written about remote depositions that are still relevant today:

Streamtext and Zoom

Basic Zoom Tips, Tricks and Advice

Five tips for looking great in remote depositions

How to optimize internet connections for remote depositions

Handling of exhibits for remote depositions

What states allow remote and/or online notarization?

Conducting meetings and depositions by remote means

Office setups and remote preparation part of downtime

Ask the Techie: Do you need a new chair?

COVID-19: Looking back through the lens

Learning is knowledge, and knowledge is power! To that end, I use several different tools to keep abreast of changes in technology so that I may know how to troubleshoot different scenarios I’m faced with as I report each new Zoom proceeding.

  1. Set up Google Alerts: This is such an easy thing to do! Google Alerts is a content change detection and notification service. The service sends emails to the user when it finds new results that match the user’s search term. Start your first Google Alert now. (Find instructions here.)
  2. Follow industry leader blogs: There’s so much great content put out by some great court reporters! Do a Google search to find the reporting blogs of your choice and sign up to receive new content sent directly to your inbox. In the alternative, you can use a handy app I recommend called Feedly to have all the information in one central location. It compiles news feeds from a variety of online sources for the user to customize and share with others. There’s an iOS, Android, and web-based application. Learn more about Feedly now.
  3. Sign up for Facebook and Twitter: Yes, social media, believe it or not, is a great resource to gain valuable information and knowledge to keep up on best practices for Zoom proceedings. As for Twitter, again, follow the industry leaders to gain their insights. With Facebook, some people may have a love/hate relationship. If you choose to use it for business and court reporting knowledge, some of the Facebook groups can be so helpful! My top Facebook groups that are welcoming, positive, and supportive are: Court Reporter Helpline, Court Reporters and Zoom learn and share, and Court Reporter Technology (NCRA). When you see a Facebook post that may be useful and you wish to read it later, use the save function. To save a post: Click in the top right of the post. Select Save Post, Save Event, Save Link, or Save Video. You may create your own category/folder of your choice. My folder is named Zooming! This is an easy way to go back later if you encounter a similar issue as a fellow colleague.
  4. Finally, become a member of NCRA and take advantage of all the technology articles posted on TheJCR.com by the Tech Committee! You may add TheJCR.com to the Feedly app as well to find everything at a glance and at your fingertips. Remember that the JCR is a premier resource as well. I’ve been a continuous member of NCRA for many years and can’t imagine not having the support and resources the Association provides daily.

Next, let’s talk about seven lessons we’ve learned and/or tips for your next Zoom proceeding. While I haven’t personally experienced each of the following issues in Zoom, these questions and the answers are quite timely and may assist you with perfecting your remote deposition setup.

Scenario #1:

Q. When using a cellphone as primary output for Zoom because the laptop connection is not solid and the court reporter has external speakers, what should the court reporter do when reporting a long proceeding and the cellphone needs to be charging?

A. Use your cellphone cable and plug into your laptop or use a wireless charger.

Scenario #2:

Q. How does one mute a microphone using keyboard shortcuts?

A. Try following these instructions from bouncegeek.

Scenario #3:

Q. Does Zoom have a noise-cancellation feature?

A. Yes! This link through Zoom will provide information to get started.

Scenario #4:

Q. What can a court reporter do to prevent a situation when the power goes off and Zoom kicks you off the deposition?

A. Purchase a Battery Backup & Surge Protector for your router and your laptop. There are lots of great options available at an affordable price. Lifewire has a list of their nine best picks for 2020.

Scenario #5:

Q. What can a court reporter do to add an extra layer of security to prevent Zoom bombing?

A. When you are the host and all participants are admitted, announce that you are locking the Zoom meeting to prevent anyone else entering the meeting. Remember to lock the meeting! In the event a participant gets kicked out of the meeting, stop the proceedings, alert the attorneys, and unlock the meeting so that that person may be readmitted by you. Once that errant participant is readmitted to the meeting, lock it down again.

Here’s additional information from the Zoom Help Center: “The Security icon in the meeting controls allows the host or co-host of a meeting to enable or disable options during a meeting to secure the meeting and minimize disruption during the meeting. Most of the settings can be controlled from Account, Group, and User settings prior to the meeting. If applied at the Account, Group, or User level, these settings will be applied in meeting by default. The Security icon combines them all in one place for easy access during the meeting.”

When you’re in the meeting, click Participants at the bottom of your Zoom window. In the participants pop-up box, you will see a button that says Lock Meeting. Click on Lock Meeting, and you’re ready to go!

Scenario #6:

Q. May I use a dual-monitor setup during a Zoom deposition, so that the participants are on one screen and the exhibits are on the other screen?

A. Yes. The dual-monitor display feature allows the video layout and screen share content to be placed on two separate monitors/screens. Gallery or speaker view can be displayed on one monitor while the other monitor displays a content share. Click this link for specific instructions on dual-monitor setup for a Mac and a PC.

Scenario #7:

Q. How does one set up a “hybrid” deposition when a remote attorney client asks the court reporter (as the host) to ensure all counsel, the witness, and the court reporter have a device in the conference room and on camera so as not to encounter audio feedback and/or echoing?

A. This is my personal setup for the above “hybrid” deposition scenario.

* Create and email the Zoom invitation to all participants

* Arrive 45 minutes early to the deposition location to allow enough time to effectuate all steps to ensure no audio feedback during the proceedings.

* Set up Zoom laptop for the witness and log in as the host.

* Rename the Zoom box reflecting the witness name and add the word “witness” behind the proper name.

* Mute the witness’s Zoom laptop. Additionally, click the audio tab at the bottom of the Zoom window and select leave computer audio.

* Set up an iPad, iPhone, or other tablet device as the court reporter Zoom screen.

* Click on the Zoom link to join the meeting on the court reporter Zoom screen.

* Mute the court reporter device. Additionally, click the audio tab and select leave computer audio.

* Rename your court reporter window to reflect your name and then the word “Court Reporter” or “Stenographer” behind your name.

* Use a Polycom or speakerphone and dial in using one of the telephone  numbers provided in the Zoom invitation.

* Then, go to the witness zoom laptop where you initiated the meeting. Go to the participant box for the telephone number and rename it to something like Conference Room Audio. That way, all counsel know who is in the meeting.

* When other counsel arrive, instruct them to log into the Zoom meeting,  mute their device, click the audio tab, and select leave computer audio.

So, there you have seven lessons we’ve learned about Zoom depositions since the pandemic hit early this spring. Attorneys look to us sometimes to be their personal resource for these remote depositions — and that’s okay. This is our opportunity to shine and show the extra value we provide to them with our technological savviness! As the guardians of the record, we court reporters provide an extremely valuable service to the legal community not only with our stenographic skills but also by paving the way for our clients so that they can keep on fighting and working for their clients. The wheels of justice can keep turning because of how resilient court reporters are, rising to each challenge the legal community has faced, and searching and finding truly great solutions these past several months.

Look for another series of lessons learned coming soon. The Tech Committee is working hard and has so much more to share with you!

Filed Under: Lynette's Blog Tagged With: court reporters, court reporting, NCRA, remote depositions, technology, videoconference, Zoom, Zoom depositions

Five Best Mandalorian Quotes for Court Reporters

October 15, 2020 By Lynette Mueller 2 Comments


Season 2 of the popular and much-anticipated return of The Mandalorian on Disney+ arrives on October 30th. The Star Wars series is much beloved by everyone in my family and many families around the globe! We’ve been diehard Star Wars fans from the beginning (well, my husband and I were anyway) from the first movie release in 1977. We’ve passed this obsession on to our children as well.  My daughter baked these “Child” cookies — demonstrating that she is enamored as well! Who couldn’t love that adorable little guy?!

Now I know you want that cookie recipe, so here it is!

For those who are uninitiated fans, according to Wikipedia: The Star Wars franchise depicts the adventures of characters “A long time ago in a galaxy far, far away,” in which humans and many species of aliens (often humanoid) co-exist with robots, or ‘droids’ who may assist them in their daily routines.

There are several spinoffs from the original Star Wars Trilogy, and The Mandalorian series is one that was introduced last fall as a streaming series on Disney+. This series is set five years after the events of the Return of the Jedi and follows the main character and bounty hunter Din Djarin, The Mandalorian, and his exploits across the New Republic. I am anxious to binge-watch it again the weekend before Season 2 comes out — just to refresh myself on all the nuances that can be forgotten as time passes.

As I reflect on Season 1 of The Mandalorian, though, I’m reminded of the article I wrote when the much-anticipated Star Wars: The Force Awakens had been released and how the quotes can be relatable to court reporters when using technology to help provide realtime for their clients. There are innumerable inspirational quotes from different characters in this series, it’s sometimes hard to pick just a few. You can find my first article here.

So several years after my original Star Wars inspired article, I’m thinking about court reporters and our new normal during the pandemic. I decided it would be a great time to do another themed article for lifting us up during these trying times, and so I headed to the internet to search for awesome Mandalorian Season 1 quotes that can help us relate to remote depositions and Zoom.

  1. The Mandalorian: I’ve run into some problems.

Yep, court reporters definitely know the meaning of this statement! This pandemic is very real and we all need to be extra vigilant for our health and the health of our colleagues and loved ones. First and foremost, I am personally trying to keep everything in perspective. Remote depositions and proceedings are now the new normal in the legal environment and by all accounts not a temporary situation. I found this quote from an article on TechNative interesting and so very relevant for our beloved profession and many others: “This re-engineering moment in time is not only orders of magnitude larger than anything we have seen in the past; it is one that goes beyond business process and speaks to the heart of an organization’s culture and people. This has created a new urgency around the need for an agile, connected, and interactive workforce that operates within an increasingly fluid digital marketplace; where people can be productive and connected from any location and on any device of their choosing.” 

We court reporters are forces to be reckoned with. Some adjectives that come to mind about my reporter friends and colleagues: optimistic, curious, resourceful and, most importantly, resilient! This pandemic isn’t our first challenge we’ve faced and certainly won’t be our last. We court reporting professionals are clearly on our way to prove that we can overcome and face any challenge head-on by sharing our knowledge with our clients and getting them up to speed in order that the important work can get done utilizing platforms like Zoom and other web-based conferencing solutions.

2.  The Client: A man of your skill should make short work of this. 

Our profession is definitely one that is technologically savvy! I’ve been doing remote depositions for over ten years for mostly out-of-state clients. Of course, today the remote proceeding, in some form or fashion, is now prevalent for the legal community. Our stenographic skill is one that not everyone has the capability or drive to do — we are amazing! — and the service we provide is invaluable. Because of our technological knowledge and skill, it’s no wonder that we as a profession pivoted almost effortlessly when the pandemic struck earlier this year. Our state and national organizations were there with us every step of the way by providing us webinars, articles, and remote conventions to help fast-track us to optimize the remote deposition setups. Here are just a few of the articles the NCRA Tech Committee published:

Streamtext and Zoom

Basic Zoom Tips, Tricks and Advice

Five tips for looking great in remote depositions

How to optimize internet connections for remote depositions

Handling of exhibits for remote depositions

What states allow remote and/or online notarization?

Conducting meetings and depositions by remote means

Office setups and remote preparation part of downtime

Ask the Techie: Do you need a new chair?

COVID-19: Looking back through the lens

3. Fennec Shand: Make the best deal for yourself and survive.

Again, our resiliency comes into play here with this quote! At the beginning of the pandemic and the shutdown of our livelihood, court reporters moved forward and pivoted — an unpredicted journey for sure. We embraced our technology and taught our clients what we knew and how to get the important work of depositions and hearings done. I personally emailed, called, and posted on social media about how to do remote depositions so that the clients could move forward as well. I attended webinars and did more research on how to learn  all the ins and outs of Zoom and how to ensure the remote deposition was the most successful. I then presented mini-webinars and taught my valued clients and court reporters how to use this Zoom technology. Perfecting the setup is key, and practice is mandatory.

4. Kuiil: I have spoken.

With the advent of participating on a regular basis in remote depositions, we court reporters need to be mindful of certain best practices for these proceedings. We should remember, as always, that we are the guardians of the record and need to speak up when things may get out of hand. Some things to keep in mind are, but not limited to:  an audio transmission error, overlapping voices, locking the meeting to avoid Zoom bombing, participants getting booted, power outages, and the list goes on. I’ve heard it said from other colleagues that court reporters are even more visible today and clients make a point to know and remember their names. We are integral to the process! Speak up in a polite and professional manner when you need something in order to get the best record possible.

5. Kuill: None will be free until the old ways are gone forever.

Learning is knowledge and knowledge is power! Zoom is constantly upgrading their platform and resources. Each new day brings a new kind of remote proceeding.  Keep abreast of the new features as much as possible in order to have a cursory understanding of what can be accomplished with this software, so that you may know how to troubleshoot different scenarios you may encounter and/or perfect your current Zoom setup and educate our valued clients.

Social media, believe it or not, is a great resource to gain valuable information and knowledge in order to keep up on best practices for Zoom proceedings. As for Twitter, follow the industry leaders to gain their insights. With Facebook, some people may have a love/hate relationship. If you choose to utilize it for business and court reporting knowledge, some of the Groups can be so helpful! My top Facebook Groups that are welcoming, positive, and supportive are:  Court Reporter Helpline, Court Reporters and Zoom learn and share, and Court Reporter Technology (NCRA). When you see a Facebook post that may be useful and you wish to read it later, utilize the Save function. To save a post: Click in the top right of the post. Select Save Post, Save Event, Save Link, or Save Video. You may create your own Category/Folder of your choice. My folder is named Zooming! This is an easy way to go back later if and when you encounter a similar issue as a fellow colleague.

So, that’s my wrap-up for The Mandalorian quotes. 

Throughout Season 1 of The Mandalorian, we discover the trials and tribulations of his race and how his people continue to band together to achieve their common goals. The final quote I’d like to leave you with is “This is the way.” It seems to me that this is the Mandalorian mantra and is a way of expressing their connection to each other. Our new normal today, too, court reporters is: 

This is the way!  

As I’ve said many times before: My colleagues are a valuable resource for me. All one needs to perfect your remote deposition and Zoom setup is the belief in yourself and your abilities, a strong desire, hard work, and the focus to get there.

See the trailer for Season 2.

Learn about the special terminology in The Mandalorian.

Filed Under: Lynette's Blog Tagged With: court reporters, court reporting, depositions, inspiration, realtime, remote depositions, technology, web conference, Zoom depositions

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